A: While our brand officially launched in 2024, our journey began back in 2022. With years of experience as an interior design team specializing in multi-family projects, we decided to bring our design vision to life through thoughtfully crafted product lines.

A: Absolutely! Visit our showroom located in Richmond, BC, where you can experience most of our collections up close. We believe in creating a fun, engaging, and hands-on shopping experience for our customers. Scroll down for our location and contact details!

A: We currently deliver to all major cities across Canada. U.S. shipping is coming soon—stay tuned!

A:

• Wall Beds: Final sale.
  
  
• Casegoods: Eligible for return or exchange within 30 days if in original packaging. A 25% restocking fee applies otherwise.
  
  
• Wall Bed Hardware: 5-year warranty on hardware; 2-year warranty on finishes.
  
  
• Casegoods: 2-year warranty.
  
  
• Sofas: 1-year warranty on fabric; 3-year warranty on SmartFoam.

Warranty Disclaimer

All warranties apply to manufacturer defects only. Damages resulting from misuse, improper handling, or unauthorized modifications are not covered under our warranty policy.

For full details, please visit our Warranty & Return Policy page.

A: On each product page, scroll past the “About This Collection” section to view a detailed image with all dimensions. You can also download full specifications by clicking the “Specification” button at the top right of the product page.

A: DUO Concepts’ SmartSofa features our exclusive SmartFoam Technology, allowing for compact shipping without compromising comfort. Once unboxed, it bounces back to its full form, offering the support and feel of a traditional frame sofa.

A:

• In-stock items: Delivered to your doorstep within 2–4 weeks.
  
  
• Pre-order items: Estimated arrival in 12–14 weeks.

A: Yes! All our foams, including SmartFoam and mattresses, are CertiPUR-US® certified, ensuring they’re made without harmful chemicals and meet low-emission standards. Our Textured Decor Boards are made from non-toxic, low-emission engineered wood that complies with European formaldehyde emission standards, making them safe for indoor use.