Privacy Policy

DUO Concepts

Last Updated: March 31, 2025

At DUO Concepts (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://duoconcepts.com/), purchase our furniture products, or interact with us in other ways. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using our website or services, you consent to the practices described in this Privacy Policy. If you have any questions, please contact us at the details provided below.

1. What Information We Collect

We collect personal information that you voluntarily provide to us and information that is automatically collected when you interact with our website or services. Personal information is any information that can be used to identify an individual.

Information You Provide

We may collect the following types of personal information when you:

  • Place an Order: Name, billing address, shipping address, email address, phone number, and payment information.

  • Contact Us: Name, email address, phone number, and any details you include in your message.

  • Create an Account: Name, email address, and password.

  • Sign Up for Newsletters: Email address.

  • Participate in Surveys or Promotions: Responses to questions, contact details, and other information you choose to provide.

Information Automatically Collected

When you visit our website, we may automatically collect:

  • Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring website.

  • Cookies and Tracking Technologies: Information about your preferences and behavior on our site (see Section 6 for more details).

We do not knowingly collect personal information from individuals under the age of 19 without parental consent. If you believe we have collected such information, please contact us immediately.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services: Process and fulfill orders, deliver furniture, and manage returns or warranties.

  • To Communicate: Respond to inquiries, provide customer support, and send order confirmations or shipping updates.

  • To Improve Our Offerings: Analyze website usage, conduct market research, and enhance our products and services.

  • To Market Our Products: Send promotional emails, newsletters, or special offers (you may opt out at any time—see Section 8).

  • To Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests.

We only use your information in ways that are compatible with the purposes for which it was collected, unless we obtain your consent for a new purpose.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third parties who assist us in operating our business (e.g., payment processors, shipping companies, or IT support), provided they agree to keep your information confidential.

  • Legal Requirements: If required by law, court order, or government authority.

  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, with notice provided to you where required.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data (e.g., payment information) during transmission using Secure Socket Layer (SSL) technology.

  • Secure storage of data on servers located in Canada or other jurisdictions with adequate privacy protections.

  • Access controls to limit who can view your information within our organization.

Despite our efforts, no security system is foolproof. If a data breach occurs, we will notify you and relevant authorities as required by law.

5. Your Choices and Rights

Under PIPEDA, you have rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.

  • Correction: You may request that we correct inaccurate or incomplete information.

  • Withdrawal of Consent: You may withdraw consent for the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions (e.g., we may need to retain certain data to fulfill an order).

To exercise these rights, contact us using the details in Section 10. We will respond to your request within 30 days, unless an extension is permitted by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device. Types of cookies we use include:

  • Essential Cookies: Necessary for the website to function (e.g., maintaining your shopping cart).

  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).

  • Marketing Cookies: Enable personalized ads or content.

You can manage cookie preferences through your browser settings. Disabling cookies may limit some website functionality.

7. Third-Party Links

Our website may contain links to third-party sites (e.g., social media or payment processors). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

8. Marketing Communications

If you sign up for our newsletter or marketing updates, we may send you promotional materials. You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in any email.

  • Contacting us directly (see Section 10).

We will process your opt-out request promptly.

9. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Order information may be kept for 7 years to comply with tax and accounting obligations.

  • Account information is retained until you request deletion or your account becomes inactive for a prolonged period.

Once no longer needed, your information is securely deleted or anonymized.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please reach out to our Privacy Officer:

DUO Concepts

Email: sales@duoconcepts.com

Phone: (604) 238-9996

Address: 13520 Crestwood Pl #15, Richmond, BC V6V 2G2

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. For significant changes, we will notify you via email or a prominent notice on our site.

Thank you for trusting DUO Concepts with your personal information. We are dedicated to maintaining your privacy while providing you with exceptional furniture and services.